Currently, we are not set up to take orders by phone. Our online purchase system is set up so that customers will need to create an account themselves and place their own orders on our secure site. Our staff does not have direct access to payment information or passwords.
Our site is secure (encrypted) and all payment/billing information is sent directly to Stripe, a third party payment gateway with heavy encryption, for those worried about privacy. Thanks for understanding.
Our email support (available by filling out the form on the Contact page) is a great way to get in touch with us should you have questions.
As of January 1, 2021 we are no longer able to ship to the UK and as of July 1st, 2021 we are no longer able to ship to the EU due to new regulations both the UK and the EU have implemented that we are not in compliance with. We are currently allowing these customers to purchase virtual products like VOD, but no physical product that requires shipping to either the UK or EU. We know this is really a disappointment for those from the UK/EU and unfortunately at the moment, there's nothing we can do about that.
In addition to the GenSix website, we have quite a few VOD titles available to purchase directly from Vimeo here: https://vimeo.com/channels/gensix
If you are having trouble creating an account / placing an order, the easiest thing to do is start with creating an account by following these steps:
If you are having trouble logging into an account that you already created, here are a few troubleshooting steps to try first:
If you go to “Your Account” (My Account), you will see a list of navigation items including “Orders” to the left. On the orders page, clicking on any particular order will give you any detail related to that order.
From the Account area, you can also edit billing information and manage other account-related information. Please note that you must be logged in to view your account details.
The number one reason you may not be getting confirmation emails about your purchase is that these emails may be going to your spam or junk folders. Please check those folders first, and if you’re still not seeing an email from us, you can contact us and we’ll manually try to send you another one.
Another reason for not receiving confirmation emails is that you have inadvertently set up an account and mistyped your email address. If you suspect this is the case, you’ll want to contact us to investigate and change it to your correct email address.
If your email address has changed since you’ve set up an account or ordered from us, that’s not a problem at all. Simply log into your account (your username is typically your email address), and navigate to any areas where an email address is saved and edit the information (“Addresses”, “Account details”).
If you would like us to resend any confirmation emails, ensure that your email on file is correct, and send us a request through our Contact form. We’d be happy to send another confirmation email. Remember to check your junk/spam folder if you aren’t seeing your confirmation email.
Details for the Extinction Protocols Conference can be found here: https://www.gensix.com/conferences/extinction-protocols-2021/
This was a virtual conference that broadcast June 11-12, 2021.
The 2021 Extinction Protocols Conference is now complete – all sessions are now available for purchasers as VOD (video on demand).
Streaming / VOD (Video on Demand) for the Extinction Protocols Conference is available by logging into your account. You can access streaming and VOD from the Memberships link in your account area. Live Broadcast of this event is complete, but all sessions are available as VOD (video on demand).
You must be logged into the account that the Streaming purchase was made from in order to view Streaming / VOD.
Extinction Protocols Live Streaming/VOD (Direct Links):
If you are in the Live Streaming or VOD (video on demand) section and see a message saying “Because of its privacy settings, this video cannot be played here”, or if the videos don't show up, it can typically be easily resolved with one or more of the following steps.
In most cases, one of these has resolved the issue.
If you are in the Live Streaming/VOD (video on demand) section and you are having issues with your video not playing, stopping/starting, or not running smoothly, these issues are most often related to an issue specific to your setup. Live Streaming is embedded directly from another provider and all of our VOD videos stream directly from Vimeo, so are not hosted on our servers and rarely have issues on their own. Here are some troubleshooting tips:
In most cases, one of these has resolved the issue.
Since GenSix Productions pre-purchases streaming spots, Live Streaming tickets are typically non-refundable. Please see our Terms & Conditions for full details. GenSix Productions may substitute VOD of the conference at its sole discretion should GenSix Productions not be able to provide Live Streaming to customers.
You can watch Live Streaming on a computer, tablet, or mobile device. Live streaming requires that you have a good internet connection. We do not recommend public networks for watching streaming.
You don’t have to have a state-of-the-art computer or device to stream the conference. However, if you currently have issues with web pages loading slowly and programs running sluggishly on your computer, you may not have the best streaming experience.
Direct links to this year's Streaming/VOD pages are as follows (note that you must be logged in to your account to view these):
Extinction Protocols Streaming/VOD (Direct Links):
These pages are only viewable by those who have purchased Extinction Protocols Streaming/VOD and only while logged into their account.
There are several ways you can view streaming from GenSix on a TV. If you have a DisplayPort or HDMI output on your computer, you can typically use a cable to connect directly to your TV. Alternatively, you can wirelessly screencast from your phone, computer, or device onto a TV using various apps/hardware such as Apple’s AirPlay, Google Chromecast, or a number of others. You may have varying results by wirelessly casting your streaming, so it’s up to each individual to create a configuration that will work with their computer/setup. We do not provide support or advice for computer/TV setup or troubleshooting, so you will want to Google your options or ask your tech-savvy friends or family and test ahead of time!
Apple TV/AirPlay 2-Compatible Smart TV
We typically email streaming purchasers about test times before an event.
While Live Streaming itself may be obvious, you may be asking yourself what the difference is between VOD (video on demand) and a Digital Download. Here’s what you need to know when deciding between the two:
Live Streaming is a live cast of the conference as it happens and will be viewable directly from your account during the conference. VOD (video on demand) are the recorded version of all those sessions available to re-watch “on-demand” afterward.
We are no longer offering Digital Downloads for future conferences but will make conference sessions directly available for purchase as "Lifetime VOD".
Pre-order Conference DVDs will be shipped approximately 15-30 days after the end of the conference. If you purchase a DVD set of the conference, you will receive email communication from our team to let you know when we’re shipping DVDs out. You can always check the status of your order by going to your account. “Processing” means your DVD order hasn’t shipped yet. “Complete” means that your order has shipped (or at least that the USPS label has been created). There should be a USPS tracking number associated with your order that you can follow.
Important: If you move/change your shipping address between purchase date and shipping date, PLEASE CONTACT US AT [email protected] WITH YOUR UPDATED ADDRESS AS SOON AS POSSIBLE. GenSix is not responsible for products shipped to incorrect/outdated shipping addresses.
DVDs, DVD sets, and other GenSix items that are currently IN STOCK are typically shipped within 24 – 48 hours from the time you place your successful order (Mon – Fri, excluding holidays) and are shipped using USPS.
Upcoming conference DVDs/pre-order items will ship approximately 15-30 days after the end of the conference.
Sometimes a “screenshot” of your computer screen can help our support team see a snapshot of an issue you’re having in your account or with ordering. Below are a few links with instructions of how to take a screenshot:
Screenshot on PC: https://www.digitaltrends.com/computing/how-to-take-a-screenshot-on-pc/
Screenshot on Mac: https://www.digitaltrends.com/computing/how-to-take-a-screenshot-on-a-mac/
Screenshot on Chromebook: https://www.digitaltrends.com/computing/how-to-take-a-screenshot-on-a-chromebook/
GenSix Productions was launched in 2014 with a mission to set the record straight giving an accurate historical and contemporary worldview based on the pivotal episode recorded in the sixth chapter of Genesis (as well as in many other ancient manuscripts and traditions). We believe that the narrative of Genesis 6 is the key to unlocking the secrets of the prehistoric past, and the cipher for decoding the mysteries of the prophetic future.DISCOVER TRUE LEGENDS CONFERENCES