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GenSix FAQ

FAQ

Before contacting our team with conference-related inquiries or other questions, please check out our FAQ (Frequently Asked Questions) below. If you still have questions or need assistance in relation to the conference, you can contact us.
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Section 1

SQ Private Briefings

Question 1

You can continue to renew your SQ Private Briefings subscription annually with the card or other payment method you already have on file.

If you're already set to automatically renew your subscription when it comes up for renewal, you'll just want to ensure that the card tied to the subscription is valid. If so, there's nothing more that you need to do and no need to send a check into our office.

You can always check out your Subscription area in your GenSix account if you need to make any adjustments or update your payment method, etc.

If you've used PayPal to initially set up your subscription, you can also continue to use that payment method.

Should you opt to pay by check, you can send a check to:

GenSix Productions
PO Box 10998
Bozeman, MT 59719

The amount of the check will be for the same amount that you initially paid for your subscription when you signed up.

Make sure to note that it's for an SQ Private Briefings subscription renewal and include the following information in a separate note with your check:

  • Your Full Name
  • Your Email Address associated with your GenSix account

Additionally, you can send a quick email with that info to "[email protected]" and include the check # and amount on the check so we can verify that with those receiving the check and manually update your subscription in your account.

Question 2

If you've purchased an annual SQ Private Briefings membership on GenSix, you'll need to be logged into the account that you purchased the subscription through to view your content.

Accessing Content

In the top navigation of the GenSix website, you'll see a menu link labeled "SQ" with a dropdown menu under that. While logged into your account with an active SQ Private Briefings subscription, these menu items will take you to all related content. (On smaller devices, this will be under the blue "Menu" button floating at the bottom of the screen.)

If you receive our weekly emails, you'll see direct links in those emails to the latest SQ Private Briefings article. If you're not already logged into your GenSix account, you'll be prompted to login to view the article.

Here are a few direct links to your content
SQ Private Briefings (articles): https://www.gensix.com/category/sqpb/

SQ Exclusive Reports (including Antarctica): https://www.gensix.com/sq-exclusive-reports/

Question 3

If you're not currently receiving weekly email alerts, you can opt in to SQ Private Briefings alerts here:

https://gensix.aweb.page/p/17e67378-6ce4-4a27-a9de-341b55110c94

Question 4

If you'd like to cancel your SQ Private Briefings subscription so that it won't auto renew, simply log into the GenSix account that you purchased your subscription from, navigate to your Account area, then click on My Subscription. You can either toggle the "Auto renew" switch off or you can click the blue "Cancel" button under the subscription area. Clicking that button will cancel the subscription and it will not auto renew when the subscription runs out.

Don't worry – you'll still be able to enjoy your current subscription through the end of the paid membership period, so canceling it won't immediately stop the subscription. Your subscription lasts a year from the purchase date.

Question 5

QFiles Private Briefings (legacy) refers to all Private Briefings through the end of January 2022.

Please note that SQ Private Briefings, which is a subscription specific to GenSix is different than a QFiles subscription.

Legacy QFiles Private Briefings (on the GenSix site) are available to both subscribers here: https://www.gensix.com/category/sq-private-briefings/.

If you are an SQ Private Briefings subscriber (GenSix.com), you'll receive this stand-alone password in your confirmation email and it will also be posted in the SQ Membership section (while logged into your account).

If you are an active QFiles subscriber, you can access all legacy QFiles Private Briefings blog posts (up to January 2022) with your QFiles Subscription (https://qfiles.tv). You should receive a stand-alone password via email from QFiles to view those posts. Note: QFiles Private Briefings (legacy) do not require you to log in to GenSix to view – just the stand-alone password.

Typically, when you enter this password once, your browser will save the password (for up to 30 days) so that you can view other QFiles Private Briefings without re-entering the password. If you need help, please reach out to either [email protected] or [email protected] depending on who you have your subscription with.

Question 6

QFiles (qfiles.tv) and SQ Private Briefings (GenSix.com) are two different subscriptions. These separate subscriptions utilize two different systems with separate staff and unique offerings. Each have their own format (video vs. written). Both cover a lot of the same material – so neither are necessarily missing out on key material presented to the other.

QFiles is video based and SQ Private Briefings is written form. Depending on the preference, some people will choose one over the other. QFiles subscribers do have access to the legacy QFiles Private Briefings (https://www.gensix.com/category/sq-private-briefings/) on GenSix for all articles posted through the end of January 2022.

Question 7

If you'd like to change the payment method attached to your SQ Private Briefings subscription, you'll want to log into the GenSix account that you purchased your subscription from, then navigate to Payment methods and add a new Payment method (or edit an existing one).

Then, go to My Subscription and click on Change payment to change the payment method associated with the subscription. If you've added a new card or payment method, you should see that option now in this section.

Section 2

General Ordering / Account Issues

Question 8

If you've purchased or pre-purchased the Lies of Men & Gods DVD, Video on Demand (Vimeo) is NOT included as part of that purchase price. The actual offering with the DVDs is a PDF extras page that purchasers should have received a link to in their confirmation email. This PDF extras page includes the Alien Compendium as well as Intelligent Life in the Universe?.

If you did not receive this link, you can send a message to support to request it. Please help us out by including your original order number.

Question 9

Currently, we are not set up to take orders by phone. Our online purchase system is set up so that customers will need to create an account themselves and place their own orders on our secure site. Our staff does not have direct access to payment information or passwords.

Our site is secure (encrypted) and all payment/billing information is sent directly to Stripe, a third party payment gateway with heavy encryption, for those worried about privacy. Thanks for understanding.

Our email support (available by filling out the form on the Contact page) is a great way to get in touch with us should you have questions.

Question 10

Australia
As of Sept 17, 2021, we are no longer able to ship to Australia due to their restrictions. We will allow shipping again if/when that changes. In the meantime only virtual products (VOD) are available for purchase for Australian residents.

EU & UK
As of January 1, 2021 we are no longer able to ship to the UK and as of July 1st, 2021 we are no longer able to ship to the EU due to new regulations both the UK and the EU have implemented that we are not in compliance with. We are currently allowing these customers to purchase virtual products like VOD, but no physical product that requires shipping to either the UK or EU. We know this is really a disappointment for those from the UK/EU and unfortunately at the moment, there's nothing we can do about that.

In addition to the GenSix website, we have quite a few VOD titles available to purchase directly from Vimeo here: https://vimeo.com/channels/gensix

Question 11

If you are having trouble creating an account / placing an order, the easiest thing to do is start with creating an account by following these steps:

  1. Go to: https://www.gensix.com/my-account/ and enter your email address and a password of your choosing under “Register”, which is the form on the right side. Click the “Register” button below. (In the future you’ll use the form on the left – “Login” – to access your account)
  2. If you have been to a previous conference or ordered with us before, you likely already have an account. You will want to log in first before ordering.
  3. Once you register your account/login, you will see some links to the left of the screen including “Addresses” and “Payment Methods”. Click on these links to add the corresponding information. If there’s a “Save” button at any point, be sure to save your info.
  4. Once you have a billing address and payment method included in your account, you can click on the “Store” link in the top navigation and choose the item(s) and quantity that you want.
  5. After adding items to the cart, you view your cart by clicking on the cart icon up top or clicking the “Account” link up top and choosing the “Cart” link in the dropdown menu. From there, you should be able to simply follow the prompts to walk through the purchase process.
  6. Upon purchase, a confirmation email will be sent to you.
  7. IMPORTANT: Please check your email spam or junk folders if you aren’t receiving any emails and add “[email protected]” and “[email protected]” to your list of contacts.
    • Purchase Details:
    • SQ Private Briefings: Immediately after purchasing an SQ Private Briefings subscription, you’ll have access to all related content (while logged into your account). You can access your content using the “SQ” menu item at the top of the website and navigate to all content related to your subscription (on smaller devices, this will be under the blue "Menu" button floating at the bottom of the screen). You should also receive a confirmation email with details and links.
    • Streaming/VOD Once you have purchased Streaming/VOD for any conference, you will have access to view all available videos. From your account area, click on “Memberships” where you will see the active membership. See our FAQ on Live Streaming/VOD for navigating that area.
    • VOD (Lifetime Access): Once you have purchased any "Lifetime Access" VOD, you will have immediate access to the titles from the "Memberships" area in your account.
    • Pre-order DVDs: Pre-Order Conference DVDs will ship 2-4 weeks after the end of the conference.
    • DVDs / DVD sets & Other items: Currently stocked DVDs, DVD sets, and other items are typically shipped within 24-48 hours from receipt of order, Mon – Fri (excluding holidays).
Question 12

If you are having trouble logging into an account that you already created, here are a few troubleshooting steps to try first:

  • Go to: https://www.gensix.com/my-account/ and enter in the email address and password you used when creating your account under the area that says “LOGIN” located on the left side (desktop) or top (mobile/devices). It’s possible to think that you’re logging in when really you’re filling out the “REGISTER FORM” that is on the right side.
  • Ensure that caps lock is not on when entering your password.
  • If you still can’t get in and think you may have the incorrect password, click the Lost your password? link. A link to reset your password will be sent to your email.
  • If you are still unable to get into your account, there are several things you will want to check:
    a) If you aren’t seeing your “Reset Password” email from us (when resetting your password), first check your spam/junk folder to make sure the email hasn’t landed there.
    b) If you often use multiple email accounts, you’ll want to ensure that you didn’t set the account up with another email address.
    c) If you still don’t see the email, it’s possible that you misspelled or mistyped your email address when setting up your account in the first place.  We’ve had users inadvertently paste extra characters when copying and pasting an email address, or mistype the address when setting up the account initially. If you suspect this may be the issue, you’ll want to contact us to find your account and ensure that the correct email is attached to the account and change it if necessary.
  • In some rare cases, users may not have actually completed a user registration, so they don’t have an account set up, even though they may have gone through several steps. By contacting us, we can confirm whether or not an email address exists in our system.
Question 13

  • Go to https://www.gensix.com/my-account and using the Login form on the left, enter your login credentials. Your username is typically your email address.
  • Should you have forgotten your password, you can use the “Lost your password” link below the Login form.
  • Once you log in, you will see some links to the left of the screen including “Addresses” and “Payment Methods”. Click on these links to add/edit the corresponding information. If there’s a “Save” button at any point, be sure to save your info.
  • Click on the Store link at the top of the page and add any items to your cart.
  • After adding items to the cart, you view your cart by clicking on the cart icon up top or clicking the “Account” link up top and choosing the “Cart” link in the dropdown menu. From there, you should be able to simply follow the prompts to walk through the purchase process.
  • Upon purchase, a confirmation email will be sent to you.
  • IMPORTANT: Please check your email spam or junk folders if you aren’t receiving any emails and add “[email protected]” and “[email protected]” to your list of contacts.
    • Purchase Details:
    • SQ Private Briefings: Immediately after purchasing an SQ Private Briefings subscription, you’ll have access to all related content (while logged into your account). You can access your content using the “SQ” menu item at the top of the website and navigate to all content related to your subscription (on smaller devices, this will be under the blue "Menu" button floating at the bottom of the screen). You should also receive a confirmation email with details and links.
    • Streaming/VOD Once you have purchased Streaming/VOD for any conference, you will have access to view all available videos. From your account area, click on “Memberships” where you will see the active membership. See our FAQ on Live Streaming/VOD for navigating that area.
    • VOD (Lifetime Access): Once you have purchased any "Lifetime Access" VOD, you will have immediate access to the titles from the "Memberships" area in your account.
    • Pre-order DVDs: Pre-Order Conference DVDs will ship 2-4 weeks after the end of the conference.
    • DVDs / DVD sets & Other items: Currently stocked DVDs, DVD sets, and other items are typically shipped within 24-48 hours from receipt of order, Mon – Fri (excluding holidays).
Question 14

  • Go to this link: https://www.gensix.com/my-account/lost-password/, enter the email address you used to create your account, then click the button “Reset Password”
  • An email with a link and instructions should be sent to your email address. If you aren’t seeing an email, it’s likely going to your spam or Junk folder, so be sure to check there just in case.
  • Clicking the link in your email will take you to a page where you can enter your new password.
  • You will then be redirected to the login page again where you will use your existing username along with your new password. Don’t forget to copy your password somewhere safe for the next time you need it.
Question 15

If you go to “Your Account” (My Account), you will see a list of navigation items including “Orders” to the left. On the orders page, clicking on any particular order will give you any detail related to that order.

From the Account area, you can also edit billing information and manage other account-related information. Please note that you must be logged in to view your account details.

Question 16

The number one reason you may not be getting confirmation emails about your purchase is that these emails may be going to your spam or junk folders. Please check those folders first, and if you’re still not seeing an email from us, you can contact us and we’ll manually try to send you another one.

Another reason for not receiving confirmation emails is that you have inadvertently set up an account and mistyped your email address. If you suspect this is the case, you’ll want to contact us to investigate and change it to your correct email address.

Question 17

If your email address has changed since you’ve set up an account or ordered from us, that’s not a problem at all. Simply log into your account (your username is typically your email address), and navigate to any areas where an email address is saved and edit the information (“Addresses”, “Account details”).

If you would like us to resend any confirmation emails, ensure that your email on file is correct, and send us a request through our Contact form. We’d be happy to send another confirmation email. Remember to check your junk/spam folder if you aren’t seeing your confirmation email.

Section 3

General Conference Questions

Question 18

Details for the Extinction Protocols Conference can be found here: https://www.gensix.com/conferences/extinction-protocols-2021/

This was a virtual conference that broadcast June 11-12, 2021.

Section 4

Live Streaming / VOD

Question 19

Streaming / VOD (Video on Demand) for the Extinction Protocols Conference is available by logging into your account. You can access streaming and VOD from the Memberships link in your account area. Live Broadcast of this event is complete, but all sessions are available as VOD (video on demand).

You must be logged into the account that the Streaming purchase was made from in order to view Streaming / VOD.

Extinction Protocols Live Streaming/VOD (Direct Links):

Question 20

If you are in the Live Streaming or VOD (video on demand) section and see a message saying “Because of its privacy settings, this video cannot be played here”, or if the videos don't show up, it can typically be easily resolved with one or more of the following steps.

  • Refresh the browser and try the page again.
  • Ensure that you haven’t been logged out of your account which can happen if the page has been sitting too long.
  • Ensure that you are logged into the account you purchased the VOD from.
  • Try disabling or enabling your VPN or related software if you have it. Some settings on a VPN can disable the videos.
  • Ensure that your browser is set to “Allow cookies” for this site.
  • Close the browser completely and open it up again.
  • Use a different browser (Chrome, Safari, Firefox, etc.)
  • Completely restart your computer and open the browser again.

In most cases, one of these has resolved the issue.

Question 21

If you are in the Live Streaming/VOD (video on demand) section and you are having issues with your video not playing, stopping/starting, or not running smoothly, these issues are most often related to an issue specific to your setup. Live Streaming is embedded directly from another provider and all of our VOD videos stream directly from Vimeo, so are not hosted on our servers and rarely have issues on their own. Here are some troubleshooting tips:

  • Ensure that your browser is set to “Allow cookies” for this site.
  • Refresh the browser and try the page again.
  • Close the browser completely and open it up again.
  • Use a different browser (Chrome, Safari, Firefox, etc.)
  • Try disabling or enabling your VPN or related software if you have it. Some settings on a VPN can disable the videos or live streaming.
  • Check your internet connection or try a different connection.
  • Completely restart your computer and open the browser again.
  • Try a different computer/device.

In most cases, one of these has resolved the issue.

Question 22

Since GenSix Productions pre-purchases streaming spots, Live Streaming tickets are typically non-refundable. Please see our Terms & Conditions for full details. GenSix Productions may substitute VOD of the conference at its sole discretion should GenSix Productions not be able to provide Live Streaming to customers.

Question 23

You can watch Live Streaming on a computer, tablet, or mobile device. Live streaming requires that you have a good internet connection. We do not recommend public networks for watching streaming. 

You don’t have to have a state-of-the-art computer or device to stream the conference. However, if you currently have issues with web pages loading slowly and programs running sluggishly on your computer, you may not have the best streaming experience.

Direct links to this year's Streaming/VOD pages are as follows (note that you must be logged in to your account to view these):
Extinction Protocols Streaming/VOD (Direct Links):

These pages are only viewable by those who have purchased Extinction Protocols Streaming/VOD and only while logged into their account.

Question 24

There are several ways you can view streaming from GenSix on a TV. If you have a DisplayPort or HDMI output on your computer, you can typically use a cable to connect directly to your TV. Alternatively, you can wirelessly screencast from your phone, computer, or device onto a TV using various apps/hardware such as Apple’s AirPlay, Google Chromecast, or a number of others. You may have varying results by wirelessly casting your streaming, so it’s up to each individual to create a configuration that will work with their computer/setup. We do not provide support or advice for computer/TV setup or troubleshooting, so you will want to Google your options or ask your tech-savvy friends or family and test ahead of time!

Helpful Articles

Apple TV/AirPlay 2-Compatible Smart TV

https://support.apple.com/en-us/HT204289

Chromecast

https://support.google.com/chromecast/answer/3228332

Roku

https://support.roku.com/article/360003044933-can-i-display-content-from-my-phone-on-my-tv-using-a-roku-streaming-device-

Question 25

We typically email streaming purchasers about test times before an event.

Question 26

While Live Streaming itself may be obvious, you may be asking yourself what the difference is between VOD (video on demand) and a Digital Download. Here’s what you need to know when deciding between the two:

Live Streaming is a live cast of the conference as it happens and will be viewable directly from your account during the conference. VOD (video on demand) are the recorded version of all those sessions available to re-watch “on-demand” afterward.

We are no longer offering Digital Downloads for future conferences but will make conference sessions directly available for purchase as "Lifetime VOD".

Section 5

DVD / Digital Downloads

Question 27

Pre-order Conference DVDs will be shipped approximately 15-30 days after the end of the conference. If you purchase a DVD set of the conference, you will receive email communication from our team to let you know when we’re shipping DVDs out. You can always check the status of your order by going to your account. “Processing” means your DVD order hasn’t shipped yet. “Complete” means that your order has shipped (or at least that the USPS label has been created). There should be a USPS tracking number associated with your order that you can follow.

Important: If you move/change your shipping address between purchase date and shipping date, PLEASE CONTACT US AT [email protected] WITH YOUR UPDATED ADDRESS AS SOON AS POSSIBLE. GenSix is not responsible for products shipped to incorrect/outdated shipping addresses.

Question 28

DVDs, DVD sets, and other GenSix items that are currently IN STOCK are typically shipped within 24 – 48 hours from the time you place your successful order (Mon – Fri, excluding holidays) and are shipped using USPS.

Upcoming conference DVDs/pre-order items will ship approximately 15-30 days after the end of the conference.

Section 6

Additional Questions / Information

Question 29

Sometimes a “screenshot” of your computer screen can help our support team see a snapshot of an issue you’re having in your account or with ordering. Below are a few links with instructions of how to take a screenshot:

Screenshot on PC: https://www.digitaltrends.com/computing/how-to-take-a-screenshot-on-pc/
Screenshot on Mac: https://www.digitaltrends.com/computing/how-to-take-a-screenshot-on-a-mac/
Screenshot on Chromebook: https://www.digitaltrends.com/computing/how-to-take-a-screenshot-on-a-chromebook/

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GenSix Productions was launched in 2014 with a mission to set the record straight giving an accurate historical and contemporary worldview based on the pivotal episode recorded in the sixth chapter of Genesis (as well as in many other ancient manuscripts and traditions). We believe that the narrative of Genesis 6 is the key to unlocking the secrets of the prehistoric past, and the cipher for decoding the mysteries of the prophetic future.

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